At Shoes By Flora Limited, We are committed to protecting and respecting the privacy of your personal data here at Shoes By Flora Ltd. We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. 

This policy explains how your data is collected, used, transferred, and disclosed by Shoes By Flora. We collect data when you use the Site or interact with us through Shoes By Flora Social media accounts, by email, by phone, by purchasing Shoes by Flora products from the Site. By using the Site, registering a Shoes By Flora Account, interacting with us on social media and purchasing products from us, you are accepting and consenting to the terms of this privacy policy. This privacy notice describes the personal data we are collecting about you and how it is used. We reserve the right to amend this policy from time to time. 


Typically, we collect and process the following information/data categories: 

* Your Identity which includes information such as: First name and Last name. 
* Your Contact information including: Email address, Billing address, Delivery address, Location, Country, Telephone number. 
* Financial information including : Payment card details and bank account.
* Transaction includes information such as: Details of your purchases and the fulfilment of your orders (such as Order number, Subtotal , Currency, Discounts, Shipping, Number of items, Product number, Single item price, Category, Tax etc.); Payments to and from you and details of other products and services you have obtained from us, Correspondence or communications with you in respect of your orders.
* Technical includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
* Usage includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data
* Marketing and Communications includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.

We collect your personal data in order to provide and continually improve our products and services. We may collect, use, store and transfer different kinds of personal data about you to enable us:

* Process and deliver your order, and manage after-sale processes. 
* To manage website personalisation and provide the best on-site experience
* To improve our website performance and debug issues by analysing and testing user behaviour
* To deliver the most relevant content for you
* For marketing and personal data optimization purposes.

We receive and store the information you provide to us including your Identity data, Contact data, Delivery address and Financial data. We automatically collect and store certain types of information regarding your use of the Shoes by Flora website, including Information about your Searches, Views, Downloads and Purchases. We may receive information about you from third parties, including our Carriers; Payment service providers; Merchants/brands; and Advertising service providers.

Cookies are used to distinguish you from other users of the Site. Cookies are text files containing small amounts of information which allow our Site to recognise your device. These are downloaded to your device when you visit a website, if you agree to the Site doing so. Cookies are then sent back to the website on each visit, or to another website that recognises that cookie. These cookies help us to provide you with a good experience when you’re browsing, and allows us to improve the Site and your shopping experience with us. 


We use your data to administer and operate the Site and our Social media, as well as for Internal team operations, like Troubleshooting, Analyzing data, Research, Testing, and Statistical purposes; To process, fulfill and keep a record of orders placed, and your purchases and returns; To tailor our service to you and to ensure that we can process your order in the most efficient manner, and to overall improve your experience on our site; To promote and advertise Shoes By Flora and its goods; To improve the Site and social media to ensure that content is presented in the most effective manner for you and for your computer and other devices; To allow you to participate in interactive features of our service when you choose to do so; To add to our efforts to keep the Site safe and secure; To measure and understand the effectiveness of the advertising that we conduct, and to deliver relevant advertising to you; To make suggestions and recommendations to you about certain goods that may interest you. 

We may need to share your personal data with third parties for the following purposes:
* Sale of products and services: In order to deliver your products and services purchased on our marketplace from third parties, we may be required to provide your personal data to such third parties.
* Working with third party service providers: We engage third parties to perform certain functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service.
* Detecting fraud and abuse: We release account and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with the law. 
When we share your personal data with third parties we:
* Require them to agree to use your data in accordance with the terms of this Privacy and Cookie Notice, our Privacy Policy and in accordance with the law; and
* Only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.

We may transfer your personal data to be processed in locations in another country. This processing may be for the purposes of fulfilling your order, processing payment details or providing support and associated services. Whenever your information is transferred outside of Nigeria, we will ensure there are safeguards in place. By using our Site and social media and submitting your information when purchasing products or other promotions, you agree to the activities inside and outside Nigeria as stated above. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy. 

When asked to give your email address and set a password to register a Shoes By Flora Account or sign up to our newsletter, you must make sure that the data you give us is personal to you and no one else, and not used by any third party. You should not use another person’s email address or a generic email address. You must provide an email address that is accessible to only yourself and not others. You must keep all passwords secret and confidential, making sure you do not share your password with any other person. You must immediately notify us if you know, or suspect, that someone else has access to your password (whether it was authorised by you or unauthorised).
Where you have registered a Shoes By Flora Account, you must ensure that your information on the account is always kept up to date. You must update it when you change your address or if your name changes, as we use the information to tailor our service to you and make it more efficient for use. You must not in any circumstances use the Site, interact with us on social media, or register a Shoes By Flora Account using another person’s details. By using the site, interacting with us on social media and registering an account with us, you authorise, represent and guarantee that the personal information you provide us is personal to you, and does not belong to anyone else. You must notify us immediately if you know or suspect another person is using your or someone else’s details. Unfortunately, the transfer of information via the internet is not completely secure. We will do our absolute best to protect your personal data, however we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use all reasonable methods to try to prevent unauthorised access.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we will definitely respond to you.
Please contact us at if you wish to make a request.

By interacting with us on social media (joining or following us on any of our social media pages, “liking”, “retweeting”, writing a comment in relation to a page on social media, or any other form of interaction) you are consenting to our interaction with you on social media and the processing of your information accessed on social media. The type of information about you that may be collected when you interact with us on social media may include your name, user profile, age, preferences, your photos and other images and your videos. Please let us know if at any time you wish us to stop interacting with you on social media or using any of your information on social media by contacting us at the details set out in the last section.

Questions, comments and requests regarding this policy should be addressed to the Customer Service team at: or Customer Service, Shoes By Flora Ltd, 6 Adewunmi Adebimpe Drive, Lekki Phase 1, Maruwa Bus Stop Lekki, Lagos, Nigeria.
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